Call Center in Bangladesh

call center:

A call center is a physical place where customer and other phone calls are handled by a live person or persons, organization, usually with some amount of computer automation. Usually, a call center or call centre has the ability to handle a considerable volume of calls at the same time, to screen calls to multi level and forward them to someone experience and qualified to handle those incoming call, and to log calls. Call centers are used by phone, skype, msn massenger, yahoo massenger, mail order catalog organizations, telemarketing companies, computer product help desks, and large companies that uses the telephone to sell products and services or provide information or help customer to resolve an problem. Some most popular terms of call centers are virtual call center and contact center.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, product marketing, product or service feedback, and debt collection are also made. In addition to a call centre, collective handling of any kind of live personal help with the voice communication.

call center in Bangladesh:

Bangladesh is now trying hard to grab a share of the multi billion dollar outsourcing pie by gearing up to join the bandwagon. Licenses for the country’s first-ever telephone-based call centers are issued in February 2008. The Bangladesh Telecommunication Regulatory Commission (BTRC), which is the licensing authority has invited individuals and firms to apply. Bangladesh is also planning to have first of its own telephone based call center in country. The ministry and the corporate figures of country is amazed by the growth and the wealth generated by its neighbor India by this Call Centre, BPO industry.

The list of call centers, contact centers, BPO, VOIP companies in Bangladesh are given below:

Name	Description
24 Hours Call	24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating …
Aeon Technologies	Aeon Technologies provides International (Inbound) and Domestic Call Center/Contact Center Services. Aeon Technologies is a new generation outsourcing company formed by the joint venture of U.S. outso…
Alvee Telecom	Alvee Telecom is a leading provider of Internet telephony solutions to consumers, resellers and service providers worldwide. Alvee Telecom offers a wide range of Voice over IP (VoIP) services includin…
Bangladesh Professional Training Institute	In early 2006, BPTI has entered into the skill development sector of Bangladesh with the platform of R&G Group. BPTI has earned the reputation of being a cost effective and career oriented training in…
Concord InfoTech	Concord InfoTech provides outsourced telephone based customer service and sales from Bangladesh for USA, UK, Canada, Australia and South African markets. Concord InfoTech Bangladesh is strongly posit…
Dial Management	Dial Management is a consultant organization providing different solutions for entrepreneurs intending to start call centre business. Dial has tied up with TechMark Solutions Limited and with DIAL to …
HMC Technology	HMC Technology is your one stop Hosted Call Center Service Provider. At HMC you will find professional call Agents, helpful and diligent individuals who specialize in ensuring quality Telemarketing an…
Imam Network	Imam Network offered the call center structure that is for the corporations to communicate with customers by advanced communication technology. It realizes customer services, sales and market deployme…
Institute of Call Center technologies (ICCT)	Institute of Call Center Technologies is the leading training and development organization in our country. Driven by a vision to provide cutting edge learning solutions to organizations and individual…
MinutesXchange Communications	MinutesXchange Communications is a global provider of advanced voice and data communication services into deregulated, rapid growth and emerging markets offering international carriers and service pro…
Nihan Technologies and Consultancy Ltd.	Nihan Technologies and Consultancy Ltd. (NTCL) a visionary and goal-oriented professional IT Organization established in 2002 with demonstrated technical skills and broad experience in planning, devel…
OneCall	OneCall is the first Indepent Call Centre In Bangladesh. They at OneCall believe in the organization wide mantra of “Quality Drives Performance” OneCall is always striving to set new standards…
REVE Systems	REVE Systems is a privately held company registered in Bangladesh. It takes IP based communication as the core segment for its working area since the beginning. Being very much focused on IP based com…
RT Telecom and IT Services	RT Telecom and IT Services Ltd is one of the newest call centers in the Bangladesh. They are globally progressive outsourced telemarketing company trusted by their affiliated companies, mostly based…
SysTel Communications	SysTel Communications provides International (Inbound) and Domestic Call Center/Contact Center Services. SysTel Communications is a new generation outsourcing company formed by the joint venture …
TZCalling	It is the mission of TZCalling to provide clients with top quality call centre services 24 hours-a-day. A service, that provides our clients with the greatest chance of communicating with their end customer.
VocalLogic	Vocallogic is a company with global presence geared towards providing affordable VoIP, networking and communication technology solutions. Based in Minneapolis, Minnesota Vocallogic currently operates …
Wave Consortium Limited	Wave Consortium Limited has set up its mission with the aim of providing IT solutions, Complete Call Center Solutions, software development, outsourcing, and IT solution provider.
Xways Soft Pvt Ltd.	XWAYS SOFT (PVT) LTD is one of the leading Bangladesh Telecommunication Regulatory Commission (BTRC) Approved VSAT provider in Bangladesh, It has the vision to become a pioneer information Technology …
Zamir Telecom Limited	Zamir Telecom is one of Bangladesh`s most promising VOIP solutions provider of the present time. Zamir Telecom Ltd is the only VOIP termination provider to make way in Telehouse Europe Data centre at …

Wanna start a new call center:

Call Center Diagram in Bangladesh By BTRC

International Call Center

Domestic Call Center

You can start call center by opensource software. You can buy any call center software or develop your own software by using some opensource software.

Nortel http://www.nortel.com/
Avaya http://www.avaya.com/
Cisco http://www.cisco.com
Digisoft http://www.digisoft.com/

You also find a list of Business Call Center Software in the following link: http://www.business.com/directory/telecommunications/call_centers/software/

If you wanna start a call center now you can read this article written by Dr. Mashiur Rahman which will help you a lot: http://mashiur.biggani.org//images/mashiur/open_source_and_call_center.pdf