Call Center in Bangladesh

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call center:

A call center is a physical place where customer and other phone calls are handled by a live person or persons, organization, usually with some amount of computer automation. Usually, a call center or call centre has the ability to handle a considerable volume of calls at the same time, to screen calls to multi level and forward them to someone experience and qualified to handle those incoming call, and to log calls. Call centers are used by phone, skype, msn massenger, yahoo massenger, mail order catalog organizations, telemarketing companies, computer product help desks, and large companies that uses the telephone to sell products and services or provide information or help customer to resolve an problem. Some most popular terms of call centers are virtual call center and contact center.

A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, product marketing, product or service feedback, and debt collection are also made. In addition to a call centre, collective handling of any kind of live personal help with the voice communication.

call center in Bangladesh:

Bangladesh is now trying hard to grab a share of the multi billion dollar outsourcing pie by gearing up to join the bandwagon. Licenses for the country’s first-ever telephone-based call centers are issued in February 2008. The Bangladesh Telecommunication Regulatory Commission (BTRC), which is the licensing authority has invited individuals and firms to apply. Bangladesh is also planning to have first of its own telephone based call center in country. The ministry and the corporate figures of country is amazed by the growth and the wealth generated by its neighbor India by this Call Centre, BPO industry.

The list of call centers, contact centers, BPO, VOIP companies in Bangladesh are given below:

Name Description

24 Hours Call

24 Hours Call provides outsourcing call center services to their call center customers with cost effective pricing module and quality output. 24 Hours Call has the resources, technology and operating …

Aeon Technologies

Aeon Technologies provides International (Inbound) and Domestic Call Center/Contact Center Services. Aeon Technologies is a new generation outsourcing company formed by the joint venture of U.S. outso…

Alvee Telecom

Alvee Telecom is a leading provider of Internet telephony solutions to consumers, resellers and service providers worldwide. Alvee Telecom offers a wide range of Voice over IP (VoIP) services includin…

Bangladesh Professional Training Institute

In early 2006, BPTI has entered into the skill development sector of Bangladesh with the platform of R&G Group. BPTI has earned the reputation of being a cost effective and career oriented training in…

Concord InfoTech

Concord InfoTech provides outsourced telephone based customer service and sales from Bangladesh for USA, UK, Canada, Australia and South African markets. Concord InfoTech Bangladesh is strongly posit…

Dial Management

Dial Management is a consultant organization providing different solutions for entrepreneurs intending to start call centre business. Dial has tied up with TechMark Solutions Limited and with DIAL to …

HMC Technology

HMC Technology is your one stop Hosted Call Center Service Provider. At HMC you will find professional call Agents, helpful and diligent individuals who specialize in ensuring quality Telemarketing an…

Imam Network

Imam Network offered the call center structure that is for the corporations to communicate with customers by advanced communication technology. It realizes customer services, sales and market deployme…

Institute of Call Center technologies (ICCT)

Institute of Call Center Technologies is the leading training and development organization in our country. Driven by a vision to provide cutting edge learning solutions to organizations and individual…

MinutesXchange Communications

MinutesXchange Communications is a global provider of advanced voice and data communication services into deregulated, rapid growth and emerging markets offering international carriers and service pro…

Nihan Technologies and Consultancy Ltd.

Nihan Technologies and Consultancy Ltd. (NTCL) a visionary and goal-oriented professional IT Organization established in 2002 with demonstrated technical skills and broad experience in planning, devel…

OneCall

OneCall is the first Indepent Call Centre In Bangladesh. They at OneCall believe in the organization wide mantra of “Quality Drives Performance” OneCall is always striving to set new standards…

REVE Systems

REVE Systems is a privately held company registered in Bangladesh. It takes IP based communication as the core segment for its working area since the beginning. Being very much focused on IP based com…

RT Telecom and IT Services

RT Telecom and IT Services Ltd is one of the newest call centers in the Bangladesh. They are globally progressive outsourced telemarketing company trusted by their affiliated companies, mostly based…

SysTel Communications

SysTel Communications provides International (Inbound) and Domestic Call Center/Contact Center Services. SysTel Communications is a new generation outsourcing company formed by the joint venture …

TZCalling

It is the mission of TZCalling to provide clients with top quality call centre services 24 hours-a-day. A service, that provides our clients with the greatest chance of communicating with their end customer.

VocalLogic

Vocallogic is a company with global presence geared towards providing affordable VoIP, networking and communication technology solutions. Based in Minneapolis, Minnesota Vocallogic currently operates …

Wave Consortium Limited

Wave Consortium Limited has set up its mission with the aim of providing IT solutions, Complete Call Center Solutions, software development, outsourcing, and IT solution provider.

Xways Soft Pvt Ltd.

XWAYS SOFT (PVT) LTD is one of the leading Bangladesh Telecommunication Regulatory Commission (BTRC) Approved VSAT provider in Bangladesh, It has the vision to become a pioneer information Technology …

Zamir Telecom Limited

Zamir Telecom is one of Bangladesh`s most promising VOIP solutions provider of the present time. Zamir Telecom Ltd is the only VOIP termination provider to make way in Telehouse Europe Data centre at …

Wanna start a new call center:

Call Center Diagram in Bangladesh By BTRC

CALL-CENTER-DIAGRAM-bangladesh-1

International Call Center

call-center-diagram-bangladesh-2

Domestic Call Center

You can start call center by opensource software. You can buy any call center software or develop your own software by using some opensource software.

Nortel http://www.nortel.com/
Avaya http://www.avaya.com/
Cisco http://www.cisco.com
Digisoft http://www.digisoft.com/

You also find a list of Business Call Center Software in the following link: http://www.business.com/directory/telecommunications/call_centers/software/

If you wanna start a call center now you can read this article written by Dr. Mashiur Rahman which will help you a lot: http://mashiur.biggani.org//images/mashiur/open_source_and_call_center.pdf

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16 Responses

  1. Thanks for putting the link of my article.

    Best regards,
    Dr. Mashiur Rahman


    Mashiur Rahman, PhD
    Assistant Professor, Dept. of Computer Science & Engineering
    North South University, Dhaka, Bangladesh
    Email: mashiur.rahman@ieee.org http://mashiur.biggani.org

  2. Dear Ms. Afruj,

    I would appreciate it very much if you could inlclude the link for Infratel, Inc., http://www.infratel.com, under the section “contact center software”.

    We’re currently looking for partnership opportunities in Bangladesh and would like to expose our customer interaction solutions to your good audience and fellow bloggers.

    Thank you and warmest regards,

    Dean Haniffa
    Regional Director,
    Infratel (Asia Pacific) Pte Ltd
    Singapore

    • Dear Sir:

      Greetings !!!!!

      How are you doing? My name is Daman Adlakha from India.I have total 19 years of experience and out of that almost 16 years in the call centre/customer care industry. I am looking for a challenging role for my self. Please let me know if there is any good opportunity and how can I contribute.

      Regards,
      Daman Adlakha
      +91-9650915916
      daman_786@yahoo.com

    • I’m Ibrahim Khalil, Director – Allegro group

      Would like to opening call center here in Dhaka, Bangladesh.

      Look forward proper guideline.

      Thanks,
      Ibrahim Khalil

      • Dear Mr. Khalil:

        I know people in Bangladesh and they can help you out. I am based out of India and in case you are planning to open a call center here in India, please do let me know as I have total 20 years of experience.

        Regards,

        Daman
        daman_786@yahoo.com

  3. Its good.

  4. Inspire Communications Ltd is the pioneer organization in providing complete Call Center solutions and set up in Bangladesh. We are incorporated with Registrar of Joint Stock companies in Bangladesh and a corporate entity of the British company Zamir Telecom a leading provider of global telecommunication services and sole distributor of Bicom systems the world leading provider of cutting edge modern telephony including modern call center, IP Telephony, IPPBX, Contact centers and BPOs. We are the One Stop Shop to Provide Complete Solution and Set up of Call Centers (software, hardware, IPLC and technical supports) with full length connectivity IPLC connectivity over SEAMEWE4.

    We are supplying modern IPPBX System (service provider, corporate and hosted solutions), IP Phone as well as Call Conferencing services. We are providing a full P2P network connectivity over International Private Leased Circuit (IPLC) and A-Z call termination for international carriers including private and public telecom companies all over the world. We also provide Worldwide DDI/DID numbers for call centers, calling cards and corporate usages with inbound and outbound calling facilities.

    we wanna provide Total Solution call canter,Hosted call center and Ippbx with IPLC connectivity. BTTB is also connected our IPLC. Please add our name in you website..

    Regards

    ashis

  5. This is truly so cool! Thanks for making this available 🙂

  6. very nice post keep it up 😉 i will bookmark ur site if i want to design site like yours i wonder how long it will take me

  7. I love bangladesh. It is such a beautiful country. It has its issues but the people there have a want to be the best, they have the want to grow. They are getting there slowly and hopefully one day can be like India.

  8. I have Call center Campaigns available. I have been running them in major call centers here in Pakistan and I am personally running them currently. Call centers with Predictive dialer’s facility may contact only.

    Payment is guaranteed.

    Bell Performance $40
    Bell Wimax $25
    Bell Essential Plus $ 20
    Bell Home Phone $25
    Bell TV $45
    Solo $40
    Duct $35

    Duct Process Details:

    Type Duct Cleaning
    Payout US$35/installed sale
    Payment Cycle Bi-weekly
    Sales per Day / Agent 2
    Approval ratio 70%

    Sample Duct Pitch:
    Opening
    Hi, my name is __________, I am calling you from United Home Services, and how are you doing today?

    Well, Sir / Ma’am, the reason of my call is to let you know that we are running a great promotion in your area with a 50% discount for your Air Duct Cleaning Service.
    So Ma’am / sir, if you want I can just tell you the prices and then you can go ahead and make your decision.

    In order to tell you the exact prices I need to know the square feet area of your house.
    Is it less than 2000 or more than 2000?

    So Ma’am / Sir, for your less than 2000 sq ft, we will just charge you $99 plus GST. In this price we are offering you free inspection services of your AC, Heater and Furnace.
    Along with that we will spray a high pressure sanitizer in your duct system for free which will kill all the bacteria and all the insects in it.

    I will just book an appointment for my technician on a day suitable to you. So hold on and I’ll transfer this call to my supervisor.
    Procedure
    2 Technicians will come to your doorstep with a truck and a vacuum machine. They will plug the vacuum in your main vent that will suck all the sticky dust into our dust drums into our truck.

    Also for your confirmation you can check our dust drums and see how much dust we sucked.
    After that we will spray the sanitizer in all of your vents. Doesn’t matter how many they are.

    Then the technician will inspect all your ACs, Furnaces and Heaters. Doesn’t matter how many you have.
    And yeah our technicians are very clean, they will take off their shoes at the door step & they won’t allow your house to get filled with dust during the service.

    It will take around 45 minutes to an hour.

    Thanks,

    Saeed Rasool Afridi
    Saeed.rasool.afridi@gmail.com
    Phone: 0092-333-323-2940
    Skype: saeed.rasool.afridi

  9. Project Type: Captcha Entry

    Entry Limit: Unlimited.

    Shift Hours: 24/7

    Tracking: Portal

    No of systems: A slot of 10seaters

    Payout: Bolach rate : $2.70 payout for every 1000 entries.

    Facebook Captcha with $3.5 payout for every 1000 entries.

    216 rate : $3 payout for every 1000 entries.

    Payout Cycle: Weekley

    Payout Hold: Should earn a minimum of $2000 in order to facilitate wire

    transfer charges.

    Blasting Type: Not allowed to use any software or programs.

    Reporting: At the end of every shift.

    Accuracy: 90%

    Sign up Fee: $200 per Seat

    Email: Ayaz.shahvsb@yahoo.com

    Skype id: Ayaz.shah2

  10. Call center required

    Title:

    Lower interest rate on debts

    Project Description:

    We need a call center with minimum 10 seats allocated for this campaign, to dial during normal US/Canadian hours. Centers have to generate their own leads, but we will provide core training and in depth knowledge of product. Center will be required to record every Closed deal, fill template and put on our FTP.

    Commission:

    Program Cost $690 Payout $150

    Contacts:

    You will be allocated dedicated accounts manager, who will resolve your day to day queries.

    Admin & Paperwork:

    Core training will be provided.

    Email: Ayaz.shahvsb@yahoo.com

    Skype id: Ayaz.shah2

  11. Dear Ms Afruj,
    Its good to know that you are blogging about call center. Virgo is a very prestigious call center in this industry. Virgo CEO is in fact the founding president of BACCO. Please update your blog with our information.
    Our URL is http://www.virgocc.com/index.php .
    In Anticipation
    Mr M Dewan

  12. I’m Ibrahim Khalil, Director – Allegro group

    Would like to opening call center here in Dhaka, Bangladesh.

    Look forward proper guideline.

    Thanks,
    Ibrahim Khalil

  13. Dear Mr. Ibrahim:

    Please let me know your contact details and I will call you back.

    Regards,

    Daman

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